The Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal Information shared will be kept confidential and you always have the option not to answer this form.
INSTRUCTIONS: Select your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.
Note: The survey already contains answers. If you agree with the provided answers, simply click Next. Otherwise, feel free to change them by selecting your desired response and click Next.
INSTRUCTIONS: For SQD 0-8, please put a check mark (✔) on the column that best corresponds with your answer.
Note: The survey already contains answers. If you agree with the provided answers, simply click Submit. Otherwise, feel free to change them by selecting your desired response and click Submit.